Croyde Surf Hire
HIRE CANCELLATION & REFUND POLICY
In the event that you need to cancel your booked Surf Hire Equipment for whatever reason we will refund 75% of your payment provided that you cancel at least 24 hrs before the Hire is due to commence. We cannot issue refunds/partial refunds with less than 24hr notice. Cancellation prior to a Bank Holiday Weekend however will require 7 days notice. Alternatively a credit note for the whole amount may be issued against future use (valid for 1 year) at the managers dissgression.
No Refunds will be given for Surf Hire which is not collected due to traffic conditions. For the sake of clarity this includes instances where someone parks in a Car Park (Eg Saunton) and then refuse to leave again! Hire should be collected from the shop before selecting which beach and which car park you intend to visit.. Free Roof Rax loan can be added to your order at no extra charge. Booked Hire Equipment will remain waiting for collection until the end of the booked period.
Hire booked using promotional discount codes must be booked with 24hr notice of hire collection date. Surf Hire walk-ins will be subject to our normal, standard rates.
We cannot offer refunds for acts of nature that are out of our control, ie; if the surf goes flat or conditions turn unfavourable. A credit note may or may not be issued dependant to the circumstance and managers digression.
FYI. Covid restictions regarding foreign travel have increased the amount of traffic etc. and we advise you to leave home at least an hour before you think you need to. We will do our best to work with you during the current situation but our refund policy reflects the fact that uncollected booked Hire is reserved for you and therefore cannot be rehired for that period of time.
Principle hirers must be aged 18 or over and be able to swim a minimum of 100 metres. All hirers must be in good physical and mental health and have a reasonable level of fitness. All hirers must be drink/drug free at all times. All hire is undertaken entirely at your own risk No responsibility is accepted for the suitability of equipment selected by or provided to the hirer based on their own estimation of their ability level.
The hirer accepts full responsibility for the safe-keeping of the hired surfing equipment whilst it’s in their possession.
Damage above and beyond “fair wear and tear” may be charged at the discretion of the management.
Late returns will be charged another day/24 hrs hire or part thereof at the discretion of the management.
Loss or failure to return equipment by the Hirer will be charged at current replacement cost plus 20%
In the event that sea conditions deteriorate during the hire period the hirer should stay out of the water and immediately contact or return to the shop for guidance.
In the event of a problem with the hired equipment during the hire period the hirer should stay out of the water and immediately contact or return to the shop for guidance. (An out-of-hours contact number is available and also displayed on the shop door.)
The hirer should follow the recommendations of the RNLI, it’s Flag System and/or it’s appointed Lifeguards whenever possible. Given that we are in the middle of three very different beaches… Guidance offered by the shop and it’s staff is offered as “good practice” only and no responsibility shall rest on the shop or it’s staff as a consequence of hirers or others following this guidance.
No refunds are given for any reason (inc. early return) once the hire equipment has been collected by or delivered to the hirer.
Persons failing to collect pre-booked hire gear will not be entitled to a refund however a credit for future use may (or may not) be issued at the discretion of the management. Any credit offered will only be redeemable in the same calendar year and will only be for the hire of surf equipment.
Cancellation of the order… Over 24 hrs – Full refund minus 4% admin fee (to cover our lost bank/card charges). Less than 48 hrs – No refund however a credit for future use may (or may not) be issued at the discretion of the management. Any credit offered will only be redeemable in the same calendar year and will only be for the hire of surf equipment.
Surf Lessons.. No refund unless 7 clear days notice of cancellation is given. However, a credit for future use may (or may not) be issued at the discretion of the management. Any credit offered will only be redeemable in the same calendar year and will only be for the hire of surf equipment. Where possible our preferred option will be to rearrange the lesson at a time convenient for all.
The act of using this website shall in itself constitute agreement to these terms and conditions.
